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Is there a list of specific disclosures about Master Cancel?

  1. Master Cancel is NOT in effect for any bookings made prior to completion of:
    1. the underwriting approval process,
    2. the full API integration, and,
    3. the written final approval and activation from RentalGuardian and/or InsureStays with an official launch date.
  2. Master Cancel is permitted for new bookings only with check-in dates of August 1st, 2020, or later.
  3. Booking Cancellation Terms & Conditions must comply with Master Cancel requirements.
  4. Master Cancel does NOT permit new clients to do any of the following (not following any of these rules could result in immediate termination of the program for the client):
    1. Cancel bookings made before the effective date of your Master Cancel program, only to re-book with Master Cancel coverage.
    2. Modify bookings made before the effective date of your Master Cancel program, only to re-book with Master Cancel coverage.
    3. Issue credits or vouchers to guests for bookings made before the effective date of your Master Cancel program and allow them to re-book with vouchers and add Master Cancel program.
  5. Participating Property Managers shall mandate the Master Cancel Flexible Cancellation Terms & Conditions on every paid booking.
  6. Property Managers do NOT directly (line-item) charge guests for the Master Cancel program cost.
  7. Master Cancel reimburses only for cancellations from 60 days up to and including 2 days before the guest check-in date.
  8. The Property Manager is responsible for costs arising from Cancellations 61 or more days prior to Check-in date and will not be reimbursed by Master Cancel for such cancellations.
  9. Master Cancel does NOT reimburse for lost booking revenue for cancellations made 1 day prior to check-in date or the day of check-in or during the stay.
  10. Guests may voluntarily opt-in to purchase travel protection to cover last-minute cancellations, trip interruption situations, medical coverage, and other unforeseen events that arise during their trip, given there is no such coverage provided to the guest by Master Cancel.
  11. Claims for reimbursement are filed at https://www.mastercancel.com/claims
  12. All Master Cancel claims reimbursements are offset by re-booking fees, less the Property Manager’s standard commission earned on the re-booking amount.
  13. The Property Manager is solely responsible for ensuring that the updated cancellation terms and conditions meet requirements and qualifications for OTA discounts and favorable OTA placement.
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