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In situations where the original booking was placed before Master Cancel is live:

Bookings without Master Cancel – scenario Action
1 No prior booking * Guest places new booking after 1 August 2020  
2 Guest cancels and is given full refund * Guest places new booking after 1 August 2020  
3 Guest cancels and is not refunded * Guest places new booking after 1 August 2020  
4 Guest cancels and is given a voucher or discount for a future stay * Old terms apply to rebooking.  
5 Booking is moved to new dates with or without credit * Old terms apply to moved booking  
* Data is analysed to validate all claims
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