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How does Master Cancel Work?

  • Property Managers enroll in Master Cancel and update their booking cancellation terms & conditions to provide flexible cancellation options to every guest.
  • Guests may cancel from 60 days up to and including 2 days before the check-in date.
  • The flexible cancellation terms & conditions must be included with every paid booking in your portfolio.
  • Property Managers receive lost revenue from canceled bookings in certain date ranges:
    • Protects cancellations within date range from 60 days up to and including 2 days prior to check-in date.
    • It does not protect 1 day before the check-in date or day of check-in date cancellations.
      • Example: For check-in on Saturday, Guests could cancel up to Thursday, but not Friday (1 day prior) or Saturday (day of check-in).
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