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Can I just pass along the entire cost to the guest as a line item?

  • No, because Master Cancel protects the property manager and is not sold to the guest. A specific line item 5% charge labeled as a “Master Cancel fee” or “Cancellation fee” is not permitted.
  • However, Property Managers can recoup the cost associated with the program from a few different ways:
    • Raise the ADR (Average Daily Rate) on lodging costs/base rent;
    • Incorporate a flat rate or percentage rate admin/resort/management/cleaning fee to all bookings;
    • Increase an already existing admin/resort/management/cleaning fee to all bookings.
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